Seeds of Genius can provide a 24x7 technical support help desk services to our customers currently running our solutions as well as to new customers looking to add a help-desk solution. Our engineers are trained and certified in VMware ESX/vSphere, MS Windows 2003/2008, Red Hat Enterprise Linux, SuSE Linux Enterprise Server, Solaris, HP-UX, AIX, and the Veritas suite, among many others. Essentially, our help desk is a central point through which problems and issues are reported and subsequently managed to bring together multiple resources to address interoperability and compatibility issues. The Enterprise Architecture of today is plagued with the complexity of multiple vendors and heterogeneous environments all trying to communicate. While most help desk services offer customers the ability to pay for specific levels of services, measured by factors such as availability, transaction system performance, and the length of time to respond to specific classes of problems, Seeds of Genius takes the typical help desk services to a higher standard. To exceed on all SLA promises, Seeds of Genius has adopted two key strategies. First, we implemented a set of enterprise-wide system management services based on standardized IT infrastructures and we ensure that the solutions sold to customers adhere to these standards. Secondly, our help desk is equipped with each of these standardized IT infrastructures so that we can perform problem replication and ensure that the cross-platform solutions we provide through our help desk are accurate, tested, and supported. Seeds of Genius has built a global help desk solution capable of serving tens of thousands of users around the clock. Our help desk solution is built on a powerful vision of industry standards, customer service, and strong partnerships with industry leaders including Oracle, VMware, Symantec, Novell, Red Hat, Hitachi, EMC, Microsoft, and more.